Warranty
Work we stand behind — in writing
Two clear, transferable limited warranties: 3 years on installation and service workmanship, and 20 years on seals of the insulated glass units we build.
Warranty A
3-Year Workmanship
For three years from completion of the affected work, we correct covered workmanship defects — including necessary labor and materials — across window and door installation and repair, screen repair and assembly, insulated glass installation and other site work in your contract.
Includes ordinary service travel, removal and reinstallation, disposal and required access equipment. Transferable to a new owner.
Warranty B
20-Year IGU Seal
Insulated glass units manufactured by New Life are warranted against manufacturing seal failure for twenty years from installation (or original delivery for supply-only sales). Covered failures receive a replacement IGU.
Transferable to a new owner. Labor terms are stated in the written warranty. Glass breakage is addressed separately.
Manufacturer Claims Assistance
Help with other manufacturers’ warranties
Manufacturer warranties remain separate from ours and are identified with your job documents. We will reasonably help gather records, submit claims and communicate with the manufacturer or supplier — with no processing fee. Assistance doesn’t extend the manufacturer’s coverage or guarantee approval, and labor on products made by others is chargeable only when not covered by the manufacturer, our warranty or applicable law, with advance disclosure.
Good to know
How coverage works
Keep your records
Keep your warranty with your invoice and product-care instructions. A missing signature or registration form doesn’t, by itself, cancel coverage.
Contact us promptly
If something isn’t right, call or email with photos and your job details and we’ll arrange a review.
Clear limits
Coverage excludes damage from impacts, pets, misuse, unrelated wall or roof leaks, and ordinary maintenance. The written warranty issued with your job controls.
Questions about coverage?
We’re happy to walk you through the written terms for your specific job.